- Automated unique complaint ID generation.
- Structured complaint workflows based on ULB classifications to ensure speedy resolution.
- Grievance redressal conceptualized as a comprehensive system. Grievances can be filed under appropriate category
- Multiple modes for receiving complaints
- Software and Mobile app for online processing of grievances
- Monitoring and alert mechanism built in the system
Key features
- Citizen can track and see Grievance in real time
- Provision for uploading photo by the citizen and by the officer upon resolution
- Citizen can provide feedback for the resolution of grievance
- Unique Rating System for Performance
- Grievance Re-open facility upon unsatisfactory response